Terms of service

Welcome to Epic Candy!

Thank you for visiting Epic Candy. By using our website and purchasing products from us, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Epic Candy is a UK-based candy retailer located at 6 Green Street, Strathaven, ML10 6BA, Scotland. We offer a wide range of sweets, snacks, and drinks from both the UK and around the world.

2. Products and Availability

We make every effort to ensure that the products we display on our website are available for purchase. However, items may become out of stock or be discontinued without notice. If this happens, we will inform you as soon as possible and provide alternative options or process a refund.

3. Pricing

All prices on the website are in GBP (£) and include VAT (where applicable). We reserve the right to change prices at any time without prior notice. In the case of a pricing error on our site, we will contact you to confirm whether you wish to proceed with your order at the corrected price.

4. Orders and Payments

To place an order, you must follow the online checkout process. By submitting an order, you are making an offer to purchase products from us. We will send you an email confirming the details of your order. Your payment will be processed at the time of order placement.

We accept payments via credit/debit cards and PayPal. If your payment is unsuccessful, we will inform you via email and ask you to update your payment method.

5. Shipping and Delivery

We offer delivery within the UK and internationally. Shipping costs will be calculated at checkout. Delivery times vary based on your location, but typically UK orders arrive within 3-5 working days, and international orders may take longer.

Once your order has been dispatched, we will send you a tracking number to help you monitor the status of your shipment.

Epic Candy is not responsible for delays caused by third-party couriers or customs processing for international orders.

6. Returns and Refunds

We want you to be completely happy with your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving it to arrange a return or exchange.

To be eligible for a return, products must be unopened and in their original condition. Unfortunately, we cannot accept returns on perishable goods or items that have been opened or consumed.

Refunds will be processed to the original payment method once the returned items are received and inspected.

7. Cancellation

You have the right to cancel your order before it is dispatched. To cancel an order, please contact us at support@epiccandy.co.uk as soon as possible. If your order has already been dispatched, you will need to return the goods under our standard returns policy.

8. Account Security

To use certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account details and ensuring that they are used exclusively by you. Please inform us immediately if you believe your account has been compromised.

9. Privacy and Data Protection

We take your privacy seriously. Any personal information you provide to us will be used only for processing orders and communicating with you about your purchases. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.

10. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Epic Candy and is protected by copyright laws. You may not reproduce, modify, or distribute any part of our website without our written permission.

11. Liability

Epic Candy is not liable for any indirect, special, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for the product(s) in question.

12. Force Majeure

We will not be held responsible for any delays or failures in performance caused by events beyond our control, including but not limited to acts of God, government actions, strikes, or delays by third-party service providers.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the page will reflect the most recent revisions.

14. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes will be resolved in the courts of Scotland, and you agree to submit to the jurisdiction of these courts.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Epic Candy
6 Green Street,
Strathaven, ML10 6BA, Scotland
Email: support@epiccandy.co.uk
Phone: 01357 680668